www.mydfz.com > Valerie's Interests > Norton Internet Security
Norton Internet Security Email Bug
- Here's What Happened...
- Everything was working fine all morning. Then, I got a pop
up asking if I wanted to install an update to my Norton Internet
Security 2005 package. (Some people just let it apply updates
automatically whenever they want. I prefer to have it ask me
first in case I'm in the middle of something and don't want to
give up the CPU power right then.) Anyway, I let it apply the
update and went on with my work.
- A while later I got a notice that my Outlook email had failed.
It said "A time-out occurred while communicating with the
server." This is not all that uncommon and usually fixes
itself quickly so I didn't worry too much about it. When it persisted
for an hour or two I contacted my ISP and they were unaware of
any problems on their end. They suggested it might be my firewall
(part of NIS.) Duh!
- I checked the settings on NIS and discovered that Outlook
was already permitted to access the Internet so I didn't know
what needed to be changed. It was time to go looking for help.
- I went to the http://www.symantec.com web site and worked
my way through their support menus like this:
- www.symantec.com - click on "Support"
- Click on "Get Home & Home Office Support"
- Click on "More" under "Technical Issues"
- Click on "Continue" under "View Top Support
- Click on "2005" under "Norton Internet Security"
- Click on "Cannot send or receive email with regular
email..." under "Top Support Issues"
- I finally arrived at this page:
- You may have a different version of Norton or perhaps you
even have a different problem. In that case, perhaps you'll have
to vary the above steps to meet your needs. This page is just
about the one current problem that I experienced.
- The page given in the above link describes several different
symptoms that can occur and there are apparently several different
causes. Naturally, the cure for my problem was at the bottom
of the page in their "Section 4" and involved adding
incoming and outgoing mail server addresses to trusted sites
in Norton Personal Firewall. I did so and everything worked just
fine again. You can read the details at their web site if you
don't know how to do that. If you're symptoms are just like mine,
you're also using NIS 2005, and have bumped into this problem
in early January 2006, I'd skip right to section 4. It can't
hurt and may save you a lot of wasted time trying the other fixes.
- I've already bumped into another person with exactly the
same problems so the issue seems to be more than minor though
I don't know how widespread it is. I thought it might be worth
posting a page to try to save others some grief.
- While I will grumble and mutter about Symantec and wonder
why they don't test their software better, I have to say that
overall, they do a pretty good job. They did have a web page
with the fix (though a fix to fix their fix would have been even
better. As another measure of their quality, PC Magazine recently
reported a study by AV-Test of Anti-Virus programs versus the
new WMF Exploit that is currently the major worry. Norton caught
73 of the 73 variants of the problem while according to their
study F-Prot only got 54 and AVG a lousy 13 out of 73. Those
figures were as of January 1, 2006 so one hopes F-Prot and AVG
have improved since then. Still, it shows that Symantec is on
the ball at keeping their product up to date with current threats.
I don't plan to switch vendors!
- Good Luck!
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